424 HUB Call Center VOIP Provider

Improve the Inbound and Outbound Calling Experience


The 424 HUB Call Center extends your PBX for cost-effective inbound and outbound calling capabilities. Get functionality that goes beyond basic hunt groups, along with supervisory controls and more comprehensive reporting and statistics.


Features

  • Customized call queue routing and thresholds 
  • Queuing and ring status 
  • Comprehensive agent customization 
  • Agent and supervisor roles 
  • Audio monitoring (listen, whisper, and barge) 
  • Call recording at device, user, and queue levels 
  • Call-back option 
  • Agent announcement 
  • Graphs, statistics, and trend analysis 
  • Real-time monitoring and alerts 
  • Configurable dashboards and customizable wallboard with queue analytics 
  • Graphs, statistics, and trend analysis 
  • Scheduled reports